1. Information about Mineralstationen’s processing of your personal data
1.1 Mineralstationen protects your personal privacy. This means, for example, that we are open about what we do with your personal data, that we do not sell your personal data to other companies and that we follow the applicable data protection rules.
1.2 Below we describe how we process your personal data, what rights you have, what you do if you have questions, etc. You can click on the detailed information below to read more about what applies to you as a customer and to you as also a representative programme member.
2. Who is responsible for personal data?
Repond Group AB, Corporate ID number 559123-5089, (Mineralstationen) is responsible for the processing of your personal data.
3. What kind of personal data do we process about you?
The personal data we process depends on whether you are a customer or also a representative for Mineralstationen; read more in the detailed information below.
4. For what purpose is your personal data processed?
We process your personal data for a variety of purposes; see more in the detailed information below. For representatives of Mineralstationen, it is important to understand that Mineralstationen, for example, processes your purchase history and your search and user behaviour on our site to recommend other products that we think you may also be interested in and direct personalised offers to you.
5. What rights do you have and what should you do?
You have certain rights regarding our processing of your personal data. Contact Mineralstationen at gdpr@mineralstationen.se. You can read more about your rights below.
5.1 Right of access
You have the right to receive confirmation of whether we process personal data about you, and in that case get some information about, for example, why we are processing the data and how long we will retain it. You also have the right to receive a copy of all your personal data.
5.2 Right to rectification
You have the right to have incorrect and incomplete personal information about yourself corrected.
5.3 Right to deletion and limiting
In some cases, you have the right to have your personal data deleted, e.g. if there is no legal basis for the processing or we no longer need the personal data. Under certain conditions, you may be entitled to request that we limit our processing to the storage of your information and not use it in any other way, e.g. if we no longer need the personal data, but you need it to be able to assert your right in court.
5.4 Right to objection
Since we process your personal data for direct marketing, you have the right to object to this. We will then cease direct marketing. You also have the right to object to processing that takes place with the support of a legitimate interest. From the detailed information about customers shown below, you can see what our legitimate interests are.
5.5 Right to data portability
When we process your personal data to fulfil an agreement with you, or with the support of your consent, you have the right to so-called data portability. This means that you can retrieve your personal data in a structured and machine-readable format that allows you to move your personal data. Unlike the right of access, only personal data you have provided to us is included.
6. What do you do if you have questions and complaints?
6.1 If you have questions about our handling of your personal data, you are welcome to contact us at gdpr@mineralstationen.se, Laholmsvägen 22, 312 45 Veinge. You can also email your questions directly to our data protection representative at dpo@mineralstationen.se.
6.2 Additionally, you always have the right to submit a complaint or notification of violations of the applicable data protection rules to the Privacy Protection Authority
7. What happens if we change our personal data processing?
If, for example, we start processing your personal data for new purposes, collect more information or share your information with new companies you will get information about this from us. The latest version of the information is always published on www.mineralstationen.se
8. Detailed information for all customers
Below you can find information about our processing of your personal data. You can find Mineralstationen’s General Terms and Conditions here.
9. What kind of personal data do we process about you?
The data we process about you is your name, address, email address, gender, date of birth, mobile number, purchase history, customer segment, product selection, search and user behaviour on our website, customer number, order number, IP address and your communication with us.
10. For what purpose is your personal data processed?
What legal basis is there for processing your personal data?
10.1 We use your personal data to manage your purchases on our site. This includes processing your orders, returns and complaints.
Legal basis for this processing: agreement
10.2 We use your personal data to send you delivery status notifications or in the event of problems with the delivery of your items.
Legal basis for this processing: agreement
10.3 We use your personal data to manage your payments.
Legal basis for this processing: agreement
10.4 We want to offer you various payment options and will perform an analysis of what payment options are available to you as well as your payment history and credit checks.
Legal basis for this processing: agreement
10.5 We use your personal data to handle inquiries from you via our customer services, via email, our chat function, telephone and social media.
Legal basis for this processing: agreement
10.6 We use your personal data to handle warranty matters and complaints regarding products.
Legal basis for processing: agreement
10.7 We use your personal data to identify you and to confirm that you have the statutory minimum age to make purchases on our site.
Legal basis for this processing: legal obligation
10.8 We use your personal data to confirm your address with external partners.
Legal basis for this processing: balancing of interests
10.9 We use your personal data to send newsletters and offers to you.
Legal basis for this processing: balancing of interests
10.10 We may use your personal data to comply with the requirements of legislation, court rulings and decisions of the authorities.
Legal basis for this processing: legal obligation.
11. How long do we keep your data?
11.1 Your personal data is never stored for longer than is permitted by applicable law.
11.2 To fulfil our obligations during and after your purchase of a product: three (3) years from your last purchase.
11.3 For marketing and customer service contacts based on a balance of interest: twelve (12) months from your last purchase.
11.4 For accounting purposes: seven (7) years plus the current year according to current legislation.
11.5 For all legal obligations, the data is stored as long as is required by current legislation.
12. Where is the personal data collected from?
We collect personal data directly from you when you make a purchase, contact us, etc.
13. Is submitting your personal data optional?
All of your personal data except for “company” and “saved credit cards” is required for you to make a purchase on our website.
14. Who do we share this personal data with?
14.1 We share your personal data with companies who provide payment solutions, delivery of your products, marketing related services to us, e.g. to manage and communicate mailings and offers, as well as IT-related services, such as storage and maintenance. These service companies may only process your personal data in accordance with our instructions and data may not be used for their own purposes.
14.2 All recipients of your personal data are within the EU/EEA. For recipients located outside the EU/EEA, we have ensured that your personal data is adequately protected through so-called standardised data protection regulations. Contact us if you would like to receive these at gdpr@mineralstationen.se
15. Are any decisions automated?
We do not make any automated decisions about you.
16. Detailed information for representatives
You are a representative if you have entered into a representation agreement for Mineralstationen’s representation programme so that you can receive relevant offers, access membership prices, etc. The terms of the representation programme can be found here. Below you can find information about our processing of your personal data that applies specifically to you as a representative.
17. What kind of personal data do we process about you?
The data we process about you is your name, address, email address, date of birth, mobile number, purchase history, membership information, membership status, product selection, search and user behaviour on our website, IP address and your communication with us.
18. For what purpose is your personal data processed?
18.1 We process your contact information in order to be able to send personalised offers to you, send newsletters and communicate with you in case of questions, comments, etc.
18.2 We process your purchase history as well as information on search and user behaviour on our website, address, gender, date of birth, customer segment, product selection and membership status to identify and recommend other products that we believe you may also be interested in and to direct personalised offers to you. For these purposes, we evaluate and analyse your personal data. This means that so-called profiling takes place. The result of the profiling is that some representatives receive certain offers and other representatives receive other offers.
20. How long do we keep your data?
Your personal data is processed for the above purposes during your membership in the representation programme.
What legal basis is there for processing your personal data?
The legal basis for the processing of your personal data for the above purposes is to fulfil the conditions for membership in Mineralstationen’s representation programme.
21. Where is the personal data collected from?
We collect personal data directly from you when you make a purchase, contact us, etc.
22. Is it optional to submit your personal data?
All your personal information except for “companies” and “saved credit cards” is required in order to be able to obtain relevant offers, access to membership prices, priority at various campaigns, according to the membership agreement for Mineralstationen’s representation programme.
23. Who do we share this personal data with?
23.1 We share your personal data with companies who provide marketing related services to us, for example, to manage and communicate mailings and offers, as well as IT-related services, such as storage and maintenance. These service companies may only process your personal data in accordance with our instructions and data may not be used for their own purposes.
23.2 All recipients of your personal data are within the EU/EEA. For recipients located outside the EU/EEA, we have ensured that your personal data is adequately protected through so-called standardised data protection regulations. Contact us if you would like to receive these at gdpr@mineralstationen.se
24. Are automated decisions taken?
We do not make any automated decisions about you.
25. What are Cookies?
25.1 Mineralstationen’s website uses Cookies. Cookies are small text files that are stored on the visitor’s computer and which can be used to track what the visitor does on the Website.
25.2 There are two main types of cookies: 1) a permanent cookie remains on the visitor’s computer for a specified period of time. 2) A session cookie is temporarily stored in the computer’s memory while a visitor is on a web page. Session cookies disappear when you close your browser.
26. How does Mineralstationen use cookies?
26.1 Mineralstationen uses cookies to improve the Website for the visitor, e.g. by adapting the Website to the visitor’s wishes, choices and interests, being able to help you keep track of the goods you have placed in your shopping basket, being able to manage your purchase, ensuring that the visitor has logged into the Website and thereby avoiding logging into every new page they visit. This is so we can customise our services so that you receive advertising that is relevant to you and so we can fulfil our commitments when purchasing.
26.2 Permanent cookies are used, among other things, to store any personal settings at Mineralstationen so that, for example, you do not have to make certain choices every time you visit the Website and to customise information and marketing, making it as relevant as possible to you. Session cookies are used, among other things, to record statistics about the use of the Website.
26.3 By agreeing to Mineralstationen’s terms and conditions and/or this Privacy Policy and using Mineralstationen’s website, you consent to the processing of cookies as stated here. If you do not accept the use of cookies, you can disable cookies in your browser’s security settings. You can also set the browser so that you be asked for permission every time Mineralstationen’s website tries to place a cookie on your computer. The browser can also delete previously stored cookies; see the browser’s help pages for more information. Furthermore, you can manually delete cookies from your hard drive at any time.
26.4 Please note that if you choose not to accept cookies, you will not be able to make purchases on the Website. The functionality may also otherwise be limited.
27. How can you delete cookies?
27.1 If you no longer wish to use cookies, you can disable cookies in your browser settings. You can also use your browser to delete previously stored cookies. How you delete cookies depends on which browser you use.
27.2 Please note that if you choose not to use cookies, the functionality of certain parts of the Website is limited. For example, you cannot make a purchase.
