{"id":52836,"date":"2023-12-14T11:53:31","date_gmt":"2023-12-14T10:53:31","guid":{"rendered":"https:\/\/www.mineralstationen.se\/refund-and-return-policy\/"},"modified":"2023-12-14T12:39:16","modified_gmt":"2023-12-14T11:39:16","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/www.mineralstationen.se\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t
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This is a sample page.<\/b><\/p>\n\n

Overview<\/h3>\n\n

Our refund and return policy lasts for 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange.<\/p>\n\n

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.<\/p>\n\n

Several types of goods are excluded from being returned. Fresh goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials or flammable liquids or gases.<\/p>\n\n

Additional non-returnable goods:<\/p>\n\n

    \n
  • Gift vouchers<\/li>\n
  • Downloadable email products<\/li>\n
  • Certain health and personal care products<\/li>\n<\/ul>\n\n

    To complete your return, a receipt or proof of purchase is required.<\/p>\n\n

    Please do not return your purchase to the manufacturer.<\/p>\n\n

    There are some situations where only a partial refund is given:<\/p>\n\n

      \n
    • Book with obvious signs of use<\/li>\n<\/ul>\n
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      • CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.<\/li>\n<\/ul>\n
          \n
        • Any product that is not in its original condition, is damaged or missing parts for reasons not due to our fault.<\/li>\n
        • Any product returned more than 30 days after delivery<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Refunds<\/h2>\n

          <\/p>\n

          Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n

          <\/p>\n

          If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n

          <\/p>\n

          Late or missing refunds<\/b><\/h3>\n

          <\/p>\n

          If you haven’t received a refund yet, first check your bank account again.<\/p>\n

          <\/p>\n

          Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n

          <\/p>\n

          Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n

          <\/p>\n

          If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n

          <\/p>\n

          Sale items<\/b><\/h3>\n

          <\/p>\n

          Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n

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          Exchanges<\/h2>\n

          <\/p>\n

          We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n

          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Gifts<\/h2>\n

          <\/p>\n

          If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n

          <\/p>\n

          If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n

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          Shipping returns<\/h2>\n

          <\/p>\n

          To return your product, you should mail your product to: {physical address}.<\/p>\n

          <\/p>\n

          You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n

          <\/p>\n

          Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n

          <\/p>\n

          If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.<\/p>\n

          <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          Need help?<\/h2>\n

          <\/p>\n

          Contact us at {email} for questions related to refunds and returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          This is a sample page. Overview Our refund and return policy lasts for 30 days. If more than 30 days have passed since your purchase, we cannot offer a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as you received it. It must […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-52836","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t