{"id":52821,"date":"2023-12-14T11:53:29","date_gmt":"2023-12-14T10:53:29","guid":{"rendered":"https:\/\/www.mineralstationen.se\/faq\/"},"modified":"2023-12-14T17:29:03","modified_gmt":"2023-12-14T16:29:03","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.mineralstationen.se\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Questions and answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I update my contact details?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Keeping your personal data up to date is important for a smooth service. If you have recently moved, changed your phone number or email address, you can easily update your information on Mineralstationen.se.<\/p>\n

Follow these simple steps:<\/h5>\n
    \n
  1. Log in to Mineralstationen.se<\/li>\n
  2. Go to Addresses in your profile.<\/li>\n
  3. Select Edit.<\/li>\n
  4. Enter your new address and save the changes.
    If you have problems logging in, click on “Forgot your password”.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am having problems logging in. How do I do this?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    To reset your password, click on “Forgot password” below the login field. Then enter your email address and you will receive an email with instructions on how to create a new password. Follow all the steps in the message to regain access to your account quickly and safely.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I bring forward a delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    If you want to receive your next package earlier than planned, here’s how:<\/p>\n

      \n
    1. Log in to Mineralstationen.se.<\/a><\/li>\n
    2. Go to Subscriptions.<\/li>\n
    3. Select Visa for your subscription.<\/li>\n
    4. Click on Renew now to speed up delivery.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pause my subscription?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Yes, you can pause your subscription at any time. Log in to Mineralstationen.se and change your subscription settings. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I find my invoice?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      On Svea.com you can quickly find the information you need. You can easily keep track of your payments and see your previous invoices.<\/p>\n

      Do this:<\/p>\n

        \n
      1. Go to Svea.com<\/li>\n
      2. Log in with your BankID<\/li>\n
      3. Once logged in, you can access a balance overview where all your past and current invoices are available. Here you can also print out your current invoice for payment.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my payment method?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
          \n
        1. Log in to Mineralstationen.se.<\/li>\n
        2. Navigate to Subscriptions.<\/li>\n
        3. Select +View for your subscription.<\/li>\n
        4. Click on Change payment method and follow the instructions.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is meant by the minerals being in colloidal form? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          Our product Charged contains minerals in colloidal form that are ionized. The advantage of colloidal minerals is that they can be absorbed into the mucous membrane already in the mouth due to their minimal particle size. A purely ionized mineral cannot do this because the mineral has too large a particle size.
          A colloidal mineral has one charged atom. A charged atom is called an ion. An ionized charge means that it has an electrical charge. This charge can be either positive (+) or negative (-). In a colloidal solution, all minerals have the same charge, just as it is when minerals occur in a plant. This allows more minerals to fit in a colloidal solution than in a purely ionized solution of minerals.
          Colloidal minerals have a particle size about 5000 times smaller than our red blood cells. The absorption of minerals in colloidal form already starts in the mouth. The minerals can pass in and out of the cell membranes, unlike larger particulate minerals.
          The problem with today’s food, unlike in the past, is that fruits, berries and vegetables do not contain the amount of colloidal minerals the body needs to function optimally. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI am allergic to certain foods. How do I know if I can use your products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          All ingredients in our products are clearly listed in the table of contents. If you are sensitive or allergic to anything listed there, it is up to you to decide whether you want to try the product or not.
          Some customers who know they are sensitive (but not allergic) to something in the list of ingredients may still want to try the product on the recommendation of a therapist. They usually try a small amount on the skin first to see if there is a reaction. If no reaction occurs on the skin, you can then try a smaller amount, less than a teaspoon, mixed with water. If no reaction occurs, the client can gradually increase the amount to test their tolerance to the product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I use your products when I am pregnant?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          Yes, our products can be used during pregnancy. For more information, see the respective product description. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs Lively and Loaded suitable for elite athletes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          Yes, our Lively and Loaded products contain natural plant nutrients. They are designed to be equally suitable for recreational and elite athletes. The only difference is that as an elite athlete you should take a larger amount to compensate for your higher consumption of nutrients.<\/p>\n

          Everything contained in the products is declared on the product packaging and here on our website<\/a>. Our philosophy is that natural is best. As an athlete, you should feel confident using Lively, Loaded and the fatty acid supplement ArticMed Omega-3 as a fully approved and authorized food supplement.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I take Lively and Loaded at a different time than recommended?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          If you want to take your drink earlier than 30 minutes before a meal, that’s fine. For optimal absorption, we usually say 30 minutes before a meal or two hours after a meal. Of course, this is not written in stone, so if it doesn’t suit you in terms of time, try to find what works for you. If you have a sensitive stomach and intestines, it may be beneficial to take the supplements close to a meal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I mix my drink in advance?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          It’s best to mix it right when you drink it. You can also mix Omega 3 with Loaded and then add Lively when it’s time to drink. If you mix the drink in the morning and intend to drink it in the afternoon, it is beneficial to store it in the fridge. This is because nutrients degrade over time. A hot liquid speeds up this process.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere does the colour of Lively come from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          The color in the beta-carotene is what partially colors the product. We use beta-carotene instead of pure vitamin A. Unfortunately, we cannot replace beta-carotene with pure vitamin A as it can be toxic in large quantities. However, beta-carotene is not toxic and can be converted to vitamin A in the body, based on how much your body thinks you need. This way, you get the right amount of vitamin A for your body. If you want to avoid the color, you can mix Lively with a smoothie.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do some of your products contain xanthan gum (E415)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          Xanthan gum is used to stabilize the product. It is an insoluble fiber that the body cannot absorb but has a beneficial effect on the absorption of the product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do you use stevia as a sweetener?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          The stevia we use is pure stevia leaf, which is as natural as it gets when it comes to sweetening without affecting the compound synergy of our Lively blend. The amount of stevia per scoop of Lively is about 19 mg.<\/p>\n

          The reason we use stevia is because we don’t want glucose saturation in the cell. If we used fruit sugar instead, we would need a larger amount, firstly for sweetness and secondly so that the B vitamins wouldn’t have a strong impact (the taste of B vitamins overcomes the taste of stevia by a wide margin). The fruit sugar itself would cause a glucose saturation which in itself would cause the cell membrane to reduce its uptake of the remaining nutrients in our product. The result would be that you as a consumer would have a poorer uptake.<\/p>\n

          Stevia as a sweetener also allows people with diabetes to use our product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI think the product tastes a bit too sweet. How can I solve it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          One way to remove the sweetness is to mix the supplements in a smoothie. This way, you can continue to get the nutrients you lack in a well-balanced diet. As long as the smoothie consists only of water, fruits, berries or vegetables, it will not significantly affect the synergy of the product.
          You can find more great smoothie recipes in           our health journal<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t