1.1 These General Terms and Conditions (the “Terms”) apply when you as a consumer (“Customer”) place an order via www.mineralstationen.se and associated pages, (“Website”). An agreement is signed between you and Repond Group AB, Corporate ID No. 559123-5089 (“Mineralstationen”). Detailed contact information and other information about Mineralstationen can be found on the Website. These conditions are only applicable for consumers who place orders through the Site.
1.2 To be able to place an order on the Website, the Customer must be 18 years of age. Under Swedish law, Mineralstationen cannot accept credit purchases from people under 18 years. Mineralstationen reserves the right, in individual cases, to deny or amend a Representative’s order (for example, if the Representative has provided incorrect information and/or has a poor credit rating).
1.3 Mineralstationen reserves the right for final sale and any image or text errors on the Website, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changed prices from suppliers, currency changes) or incorrect information regarding an item being in stock. Mineralstationen has the right to correct such errors and to change or update the information at any time. If an incorrect price has been stated for an item ordered by the Representative, Mineralstationen will of course notify the Representative of this and await the Representative’s approval of the corrected price before Mineralstationen continues with the order. All image information on the Website should be viewed as illustrative only. Such illustrations cannot be guaranteed to represent the number of goods the representative receives or the exact appearance, functions or origin of the goods. Mineralstationen is not responsible for information on the Website that comes from a third party.
1.4 The Website, and all content therein, is owned by Mineralstationen or its licensors. The information is protected by, among other things, intellectual property and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written permission from Mineralstationen.
2. Agreement and Order
2.2 A purchase agreement is concluded only when Mineralstationen confirms the Representative’s order and the Representative receives an order confirmation from Mineralstationen by email. Mineralstationen invites the Representative to save this order confirmation for any contact with Mineralstationen’s customer services. The Representative can revoke their order until it has been confirmed by Mineralstationen. If the order is revoked, Mineralstationen will refund any payments made by the Representative or their payment or credit card company regarding the order.
3. Subscription terms
3.1 Subscriptions can be set up for several of Mineralstationen’s products.
3.2 A subscription is a permanent agreement with an initial period of 3 months. The agreement is then automatically renewed on a monthly basis.
3.3 If a client wishes to terminate the agreement, this can be done with 21 days notice at any time, after the end of the first period, unless otherwise stipulated in the agreement. To cancel the subscription, the Client logs into their account and cancels the subscription at least 21 days before the subscription period ends.
4. Client data, etc.
4.2 The Client undertakes to ensure that no one other than the Client can use the Client’s login information. The Representative may not disclose the username and password to any unauthorised person and must ensure that documents containing the user name and password information are stored in such a way that unauthorised persons cannot access the information. The Representative must immediately report to Mineralstationen if unauthorised access to the representative’s password is suspected. The Representative is responsible for all purchases made with their login details if such a notification is not made.
4.3 If Mineralstationen suspects that the Representative is abusing their user account or login information or otherwise violating the Terms, Mineralstationen is entitled to suspend the Representative. Mineralstationen also has the right to assign new login information to the Representative.
5. Prices, fees and payment
5.1 When ordering through the Website, the prices stated on the Website apply. Prices are stated in Swedish kronor (SEK) and include VAT. Prices do not include payment and delivery fees, which are stated separately.
5.2 The Client may pay using methods specified on the Website. Read more about our payment methods and discounts in the Website’s Payment Terms. Mineralstationen has the right to take payment from the Representative at the time of the order, unless an invoice payment or other similar payment method has been chosen by the Representative and approved by Mineralstationen. In the case of invoice payment or part payments, Mineralstationen or its partners may obtain credit information. You will be informed if this is the case. Mineralstationen reserves the right not to always offer all payment methods, or to change payment methods if the one which the Representative has chosen, for some reason, does not work at the time of purchase. Please note that any payment option restrictions are specified on the Website.
6. Promotions and offers
Mineralstationen may, from time to time, offer promotions on the Website which may have more favourable terms than stated in these Terms, e.g. regarding payment or extended right of return. These preferential terms apply as long as the promotion is active and for those items specified by Mineralstationen in connection with the promotion. Mineralstationen reserves the right to revoke such promotions at any time. Upon termination or revocation of a promotion, these Terms apply without modification. Offers on specific products on the Website are valid for a limited time and as long as stock lasts.
7. Delivery and transport
7.1 Items that are in stock are normally delivered within the number of working days specified on the Website. Unless otherwise specifically agreed (e.g. in connection with the order of goods that are not in stock), delivery will be made within 30 working days of Mineralstationen confirming the order in writing with the order confirmation. More information about Mineralstationen’s delivery of goods and terms of delivery can be found under Delivery Terms.
7.2 The expected delivery time of the goods is shown in the order confirmation, at the checkout and/or on the relevant goods page on the Website. In the event of a delivery delay, Mineralstationen will notify you and continue to monitor the order. Unless otherwise specifically agreed, if a delivery takes more than 30 working days and this is not caused by the actions of you as a Representative, you are entitled to cancel the purchase.
7.3 If a package is to be collected, the Representative must do so within the time specified in the notice. Packages should normally be collected in person by someone with valid identification and the order number. The Representative always receives a notification showing where and when the package is to be collected. Notification can be made by email, post and, if the Representative has provided a mobile number, also with a telephone call or SMS. If the Representative fails to collect the package, Mineralstationen is entitled to charge the Representative a fee of SEK 250 for work performed and transport charges. Please note that uncollected packages do not fall within the scope of the right to return.
8. Right of return
8.1 When purchasing goods on the Website, 14 days right of return always applies in accordance with applicable consumer protection legislation. This means that the Client has the right to cancel their purchase by notifying Mineralstationen within 14 days from the receipt of the ordered item (the cancellation deadline) by the Client or the Client’s representative.
8.2 The right of return does not apply to the following types of goods:
- broken seal products (for example, dietary supplements, cosmetic products, electronics, scales and similar products);
- goods that can rapidly deteriorate or become too old (for example, supplements, health foods and other foods);
- goods that have been manufactured in accordance with the customer’s instructions or which have otherwise received definite personalisation; audio or video recordings (for example, a CD) or computer programs with a broken seal;
- digital content delivered other than on a physical medium (for example, computer programs, applications, games, music, videos or texts where access is by downloading or streaming).
- intimate products (for example, underwear, swimwear, socks, tights) can only be returned if the item is unused and if all labels are in place.
The right of return can only be applied to the entire set; Mineralstationen does not accept returns for selected parts of a purchased set (you can return the entire unopened set).
8.3 By accepting the Terms, the Client agrees that the right of return does not apply to digital content delivered in any other way than on a physical medium.
8.4 In connection with an order for goods for which the right of withdrawal does not apply, the Client shall receive clear information about this. If a product has been sealed, the Client may not break the seal if they wish to exercise their right of return. The right of return is, therefore, terminated when the Client breaks the seal. Sealing also means technical sealing (e.g. serial number).
8.5 If the Client wishes to return the purchase, the Client must, before the cancellation deadline expires, send clear notice to Mineralstationen in the manner specified under Right of Return, Return & Exchange. The Client must enter their name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If the Client does not wish to use the message option given above, the Client may use the standard form for the exercise of the right of return prepared by the Swedish Consumer Agency (see www.konsumentverket.se). Parcels that are not picked up from agents do not fall within the scope of the right of return and allow Mineralstationen the right to charge the client SEK 250 in fees for work and transport charges.
8.6 In exercising the right of return, the Client pays the return transport and is responsible for the condition of the goods after the Client has received the goods and during the return transport. The item must be returned within 14 days from the date that the notice of exercise of the right of return was submitted to Mineralstationen. The item must be shipped well packaged, in good condition and in its original packaging. Returns must be made to Mineralstationen as per to the methods and instructions stated on the Website, which you will find under Cancellation, Return & Exchange.
8.7 Mineralstationen may sometimes offer free returns for certain goods. If free returns apply, this is stated in the current product page on the Website.
8.8 When the Client cancels their purchase, Mineralstationen repays the amount paid by the Client for the goods, including delivery costs. Exceptions apply to any additional delivery costs as a result of the Client choosing a different delivery method than the standard delivery offered by Mineralstationen. Upon return of part of the order, the delivery cost will not be refunded. Of the amount to be repaid, Mineralstationen is entitled to deduct a sum corresponding to the depreciation of the goods compared to the original value of the goods, if and to the extent such depreciation is due to the fact that the Client has handled the goods to a greater extent than is necessary to determine their properties or function.
8.9 Mineralstationen will repay the amount as soon as possible, but no later than 14 days from the date on which Mineralstationen received the Client’s notice of exercise of the right of return. However, Mineralstationen may delay the refund until Mineralstationen has received the goods or the Client has shown that the goods have been returned, e.g. with proof of posting. The refund will be made to the Client via the payment option chosen by the Client, unless otherwise agreed or there are obstacles to such reimbursement.
9.1 All products we sell at Mineralstationen.se are approved for use in Sweden. All products sold at Mineralstationen.se are only intended to be complementary to the advice of your doctor and/or therapist and are not in any way intended to replace any medical examination or need for medical attention.
9.2 The products available at Mineralstationen.se should not be used as an alternative to a varied diet. The recommended daily dose indicated on the package should not be exceeded. Think about the importance of a versatile and balanced diet and a healthy lifestyle. If you are pregnant, breastfeeding, suffering from illness or use prescribed medication, you should always consult a doctor before using the products on the Website.
10. Products with Special terms
- Please note that some products have “Special terms” on the product page. For such products, the special terms set out in this section are applicable.
- These products are not delivered from Mineralstationen’s warehouse but directly from the supplier.
- After ordering a product with Special terms, you will be contacted by a transport company to organise the delivery date and time.
- Delivery is to the specified postal address (to the door if you live in an apartment). If you live on an island with limited communication, you may need to collect at the nearest postal centre, or the delivery may take longer if the carrier needs help from a third party.
- Delivery is included in the price, which means you will not be charged for the extra shipping. Please note that in case of a return you will be charged for the return shipping, up to SEK 500 depending on the product. In order for the return to be approved, the product must be packed in its undamaged original packaging. If the packaging is damaged, a refund will not be accepted.
- We reserve the right to extend delivery times if the product is sold direct from the supplier.
- We reserve the right to charge the Representative a fee of up to SEK 500 if the parcel cannot be delivered on time due to incorrect information provided or if the Representative does not respond when the shipping company inquires.
- The Representative is responsible for checking that the delivery contains all the packages indicated on the delivery note and that the parcel is complete when it is delivered. Any errors must be noted on the driver’s delivery note.
11. Warranty and complaints
11.1 Some of Mineralstationen’s goods may be covered by warranty. Information about any warranty period and specific warranty terms for each item can be found on the Website or in these Terms. Warranty for goods covers only original manufacturing defects and, therefore, not errors that occur during or after a change in the function and appearance of the product, such as redevelopment, upgrading or other configuration of the product. The Client’s order confirmation is valid as proof of warranty.
11.2 The right of complaint covers goods that are incorrect in accordance with applicable consumer protection legislation. Any Representative wishing to make a claim for a fault in an ordered product must contact Mineralstationen as soon as possible after the fault has been discovered using the contact details stated on the Website. Complaints made within two months of the Client discovering the fault are always considered to have been submitted in due time. The customer has a 3-year warranty on goods purchased on the Website.
11.3 Mineralstationen will pay for return shipping for approved complaints.
11.4 Once the item has been returned and the complaint has been approved, Mineralstationen will compensate the Client in accordance with applicable consumer protection legislation. Mineralstationen will strive for this to happen within 30 days of Mineralstationen receiving the complaint, but it may take longer depending on the nature of the goods. Mineralstationen reserves the right to refuse a complaint if it turns out that the goods are not faulty. In the case of complaints, Mineralstationen follows guidelines from the Swedish National Board for Consumer Complaints or similar boards in other European countries. More information is available at www.konsumentverket.se.
13. Force majeure
13.1 Mineralstationen is not responsible for delays caused by circumstances that Mineralstationen could not control such as, for example, general labour conflict, war, fire, lightning strike, terrorist attack, altered government regulation, technical problems, faults in electricity/telecommunications/data connections or other communications and errors or delays in subcontractor services due to circumstances stated herein. These circumstances shall constitute grounds for exemption which result in exemption from damages and other penalties. Should any such situation arise, Mineralstationen will inform the Representative at the beginning and at the end of the period of the situation in question. If the circumstance has lasted for more than two months, both the Representative and Mineralstationen are entitled to cancel the purchase with immediate effect.
14. Changes to the Terms
14.1 Mineralstationen reserves the right to make changes to these Terms at any time. All changes to these Terms will be posted on the Website. Changes apply from the acceptance of the Terms by the Representative (in connection with a new purchase or visit to the Website), or 30 days after Mineralstationen has informed the Representative of the changes. However, Mineralstationen recommends that the Representative checks the Website regularly, in order to be aware of any changes to the Terms.
15.1 If a competent court, authority or arbitration panel finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.
16. Applicable law and disputes
16.1 In the first instance, disputes shall primarily be resolved by consensus after discussion with Mineralstationen’s customer services.
16.2 If a dispute cannot be resolved in agreement with Mineralstationen’s customer services, you as a customer can contact the ARN (Swedish National Board for Consumer Complaints). You will find more information about the board at www.arn.se. You can also submit complaints directly online via the European Commission’s dispute settlement platform, which can be found at the following link http://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case will automatically be forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts us and tries to resolve the dispute out of court.
In the case of any disputes, Mineralstationen will follow decisions from the ARN or corresponding dispute resolution body.
16.3 Disputes concerning the interpretation or application of these Terms shall be interpreted in accordance with Swedish law and shall be settled in accordance with paragraph 16.2 above or ultimately by a public court.
These Terms have been set by Mineralstationen on 01/05/2019.